- How does this service work?
- Is this a volunteer service?
- Is there a minimum or maximum distance you will travel with my vehicle?
- What are your methods of payment?
- Are you affilated with any Taxi companies?
- What is the least expensive - the fastest way or the shortest way?
- Will you just take my vehicle?
- What if I need the service outside of regular business hours?
- Is my vehicle insured?
1. How does this service work?
When you call for the service, a customer service representative will ask for your phone number, name, where you need to be picked up and your destination address. The closest cleared unit will be dispatched to you all units are manned with two drivers. One driver will drive you and your guests in your vehicle to your desired destination. Our other driver follows to pick up his/her partner at the end of the trip. No customers are allowed in the chase vehicle due to liability.
2. Is this a volunteer service?
No. The drivers make their livelihood with Keys Please®.
3. Is there a minimum or maximum distance you will travel with my vehicle?
No. Call your location with the kilometers you will be traveling one-way and they will be happy to advise you of the charges.
4. What are your methods of payment?
We accept Cash, Visa, MasterCard and American Express.
5. Are you affilated with any Taxi companies?
No. We are not a Taxi service.
6. What is the least expensive - the fastest way or the shortest way?
The shortest distance traveled is the least expensive as we charge by the kilometer traveled.
7. Will you just take my vehicle?
Yes. All we need are your keys and the address. The driver will ask you where you would like your keys left.
8. What if I need the service outside of regular business hours?
Call your local location to set up a 'time call'. This works well for day surgery and dental appointments.
Your vehicle is insured through your insurance policy. In Canada dual insurance is not available and is also illegal. There is no policy available in Canada. If you have been informed there is, you have been misled.